faq

Frequently asked questions

Major Queries

Do I need to create an account to shop from Eroot?


Yes, Shopping can only be done after creating an account and logging in it.All shopping history ,transactions and queries are done through account.




Is there any registration fee in Eroot?


No registration fee is required.




What if I forgot my password?


. If you forget password, follow the below steps 1. Click Settings -> forgot password 2. Enter the e-mail address you signed up with. 3. An email with a link will be sent to that address automatically 4. Click the link in the email to reset the password 5. Enter and confirm your new password.




Does Eroot ship all over the world?


Eroot ships in UAE only.




What are the modes of payments for purchasing via Eroot?


. COD NetBanking Stripe(Accept all debit/credit cards) Paypal Skrill(paysafe cash)




What are the criterias for replacing the product I bought?


Replacement is only available if the purchased product is defective and it should obey all criterias for replacement.




Is refund option available?


Refund option is not available on any product.




What is the warranty period of products purchased via Eroot?


.For products manufactured by Eroot 6month warranty is available and 1month warranty for non-Eroot manufactured products.





signup,login and alerts

Do I need to create an account to shop from Eroot?


Yes, Shopping can only be done after creating an account and logging in it.All shopping history ,transactions and queries are done through account.




Is there any benefits in creating an account in Eroot ?


By creating an account you can check the history of searching ,add products to wishlist and get recommendations on new arrivals.Shopping via Eroot is only possible after creating an account.




What are the details needed to register in Eroot?


No registration fee is required.It is absolutely free of cost




Is there any registration fee in Eroot?


No registration fee is required.It is absolutely free of cost.




What about the personal information I have entered while creating an account in Eroot?


Email id is only required for creating an account and we ensure security for all other personal information collected.




What if I have trouble logging in ?


If facing trouble in logging in.Check whether the email ID is correct or not, Email ID used for registration is your login ID,also make sure that your browser accepts cookies. If you forgot your password ,reset using the ‘forgot your password’ link on the ‘Sign in’ page.




What if I forgot my password?


If you forget password, follow the below steps 1. Click Settings -> forgot password 2. Enter the e-mail address you signed up with. 3. An email with a link will be sent to that address automatically 4. Click the link in the email to reset the password 5. Enter and confirm your new password.




Will I receive SMS and Emails from Eroot?


You will get mails if your product is ready for delivery and for tracking your product.




How can I stop receiving emails and SMS from Eroot?


You can unsubscribe from receiving mails,this option is available on the same pag





Orders and Delivery

Have placed my order, what’s the next step?


Now sit back and enjoy! Since your order is confirmed,tracking details will be send via Email/SMS to the provided ID.Also you can check delivery status through your account in Eroot.




.Why have I not received my product yet?


Normally Eroot takes 3-4 days for delivering products. If any unforeseen circumstance occurs there is a probability of delaying your order. If things like that occur you will be informed through mail/SMS and also you can check your order tracking through your account and also chat with us through live chat .




How will I get informed if the product will not be delivered on the mentioned date?


You will be informed via Email/SMS and also you can check it through your account in Eroot.




What should I do if the received product is physically damaged?


Eroot provides 100% genuine and perfect products if any case of physically damaged product the buyer is requested to send a picture and video of the damaged product with order details to our customer support number or mail.




What should I do if my package is opened or tampered upon delivery?


Please do not accept the order and report your concern to Eroot customer support and we will provide you with further steps.




Can I get replaced if I receive the wrong product?


Eroot is taking utmost care for orders and customer satisfaction ,unfortunately if things do occur contact us through customer support and we will provide you with replacement.




How will I know if my order is processed?


You will get an order confirmation via mail /SMS.




How can I check my orders’s status or track my order?


You can track order by logging into your Eroot’s account ,




.Do I have any shipping and delivery charges?


Shipping and Delivery charge is there,But for shopping above 200 dirham free delivery is available




How can I know which courier company will deliver my product?


We have tied up with a number of trustworthy delivery partners for smooth and safe delivery .Once your order is dispatched you will be informed with all the details via mail/SMS.




From which places can I order products using Eroot?


You can order from any part of the world but delivery is only possible in UAE.




Will I get products via Eroot to any part of the world?


Eroot provides delivery in UAE only.




What is the estimated delivery time for purchasing via Eroot?


Estimated delivery time is from 3 to 12 days.




Can I change the delivery address while the product is undergoing the delivery process?


Delivery address can't be changed once entered, if you face any issues please rach out our customer care support.





payment

What are the modes of payment for purchasing from Eroot?


.COD NetBanking Stripe(Accept debit/credit cards) Paypal Skrill(paysafe cash)




What is COD(Cash on delivery)?


Cash on delivery (COD) is a type of transaction where the recipient pays for a good at the time of delivery rather than using credit. COD is not available for all products and to all locations




Is there any additional charges for COD(Cash On Delivery)?


Yes, delivery charge is present for all orders ,but it differs for COD and prepaid shopping.




Is there any maximum order value for COD?


There is no such maximum order value for COD,and all products are available for COD




.Is there any difference in the amount that needs to be paid if I do online transactions?


Product rate remains same in both online and offline payment,but delivery charge differs.




Is internet banking feature available?


Internet banking feature is available.




.Is octroi or sales tax is there while purchasing via Eroot?


5% VAT(Value Added Tax) is present for all products selling in UAE.




Is EMI(Installment)option available?


EMI option is not currently available,Later it may be added.




Is all types of cards accepted for purchasing via Eroot?


.Eroot accepts cards which are accepted via skrill in UAE.




.Is it safe to use cards on Eroot?


Our site is 100% customer friendly and satisfying and it is safe for using cards.




What should I do if my transaction failed but money was deducted from my account?


.If something like this occurs please do not panic, contact our customer support via live chat or SMS we will provide you with necessary steps.





Cancellation & Return

Can I cancel my order after payment?


You can cancel your order within 6hours of confirming your order.




How do I place a cancellation request in Eroot?


Cancellation option will be available on the window of ‘My orders’




What if I ordered a product by mistake and needed to cancel?


.You can cancel the order within 6 hours or return the product after specifying the reason for returning.




Will my order get auto cancelled in Eroot? In such cases, what about the payment I made?


Auto cancellation is not possible,if so happened you can contact our customer support via live chat/SMS/mail.




Is return option available in Eroot purchasing?


Return option is only available in case of if the product you bought is damaged or shows indifferent behavior and no more stock of that particular product left




If IAm not satisfied with the quality of the product,Can I return it?


Eroot provides genuine and best quality products that customers will really like.





Replacement & Refund

How do I request for replacement in Eroot?


For replacing product,you are requested to contact our customer support with reason of replacement and further details will be given from our team.




If I receive a wrong product,can I get it replaced?


Chance of getting a wrong product is less,If you get a wrong product you are requested to contact our customer support then, we will be provided with all the necessary steps.




If I receive a physically damaged product, can I get it replaced?


Eroot provides 100% genuine and perfect products if any case of physically damaged product the buyer is requested to send a picture and video of the damaged product with order details to our customer support number or mail and it will be replaced with no extra charges.




What are the criterias required for replacement?


For replacement the customer is required to send us ● Reason for replacement ● a picture of product if its damaged or showing any dissimilarity ● A video of wrong functioning of the product




What if I need a replacement and that product is sold out?


.In case of sold out products, Eroot will take that product and return the payment you made.




Is there any product not eligible for replacement?


All products can be replaced if facing any disabilities




Is refund option available for purchases via Eroot?


Refund option is not possible for any products purchased from Eroot,we have only replacement option.




How much time will take for replacement?


For replacement first you need to contact our customer support after granting replacement it would take 4-12 days for being replaced.




Is there any extra charge for replacement?


No extra charge is needed for replacement




Upto how many days replacement option available in Eroot?


Replacement is available for a period of 1month in case of products not manufactured by eroot and 6 month for Eroot manufactured products,but this is only possible if the product is showing any dissimilarity in functioning.




.How long will it take me to receive a refund after I cancel the order?


After cancelling the order it would take 4-12 working days.




Do I need to pay the courier company for replacing the product?


No extra payment is needed for replacement .